FCA Group introduced the new Ethics Helpline on 29 July 2015, the preferred channel which allows all stakeholders (employees, customers, suppliers, and partners) to request advice and/or report concerns about alleged situations, events, or actions, which may be inconsistent with the FCA Code of Conduct.
The Ethics Helpline is managed by an independent supplier and is available 24/7.
The allegations will be taken over by the Head of FCA Internal Audit & Compliance and managed in accordance with the whistleblowing procedures applied to all FCA Group companies, pursuant to local regulations.
To activate the verification and investigation process of the reported concerns, the allegation must be substantiated, i.e. it must provide objective information which will be useful in identifying the event, the company, the individuals involved, as well as the relative responsibilities.
In addition to the Ethics Helpline, considered the preferred channel, it is also possible to report eventual forms of conduct which are contrary to the principles outlined in the FCA Code of Conduct by utilizing the addresses contained in the Worldwide Ethics and Compliance Contact List.
If you are an FCA Group employee, you may also seek advice concerning the application and interpretation of the FCA Code of Conduct by contacting your immediate supervisor, your Human Resources representatives, or the Legal Department.