We plan around our customers' needs.
Freedom of movement
for everyone guides our
Automobility programs, which
offer technical or financial
solutions for customers with reduced mobility. Freedom of movement also means
functionality, efficiency and practicality. All model of car and commercial vehicles of Fiat, Lancia, Abarth, Alfa Romeo, Jeep and Fiat Professional are customizable to meet the specific needs of professionals and their mobility demands on the road.
We believe that service geared toward complete customer satisfaction enhances the relationship, creating new value that results in customer loyalty.
The Group offers services in the various regions where we operate which have been adapted to meet customer needs in that market.
In the EMEA region, for example, FCA Bank provides customized financial packages and online tools that allow customers to choose from different financing options. Transparency of communication with customers is also governed by specific guidelines and a code of ethics.
In the NAFTA region, FCA has been expanding the number of dealers offering express service, which significantly reduces the time required for routine maintenance such as oil change, tire rotation and multi-point inspection.
Geared toward a transparent service experience, in the LATAM region customers can watch quick services being performed on their vehicles.