Mirian Viviane da Silva, a psychologist at FCA Saúde, feels positive about the teleservice structure adopted during the pandemic.
In April, before the adoption of teleservices by the clinical staff, consultations with psychologists for psychotherapy were the first areas to acquire the online model at FCA Saúde. The service was made possible even for those in the FCA group who do not yet have the FCA Saúde’s direct coverage. "We chose to start with psychology because of the situation we are living in, a time of uncertainty, away from family members. We were able to identify that, for those who were already predisposed to some anxiety, the pandemic was a trigger. And we were able to be closer to those people," Ribeiro explains.
Mirian Viviane da Silva (pictured), a psychologist at FCA Saúde, says that there was a significant increase in the demand for psychotherapy tele-service, something she associates not only with the benefit of not having to take risks in commuting during the pandemic, but also to the convenience of being able to perform the consultation without leaving home. "At this time, mood swings are common, fears and other feelings are more prominent, for both men and women of different ages, including children, who have struggled to adapt to the change in their routine," she says.
For Mirian, the challenge today is to overcome the perception that online care can be impersonal and cold. "Even if you are not in the same environment, it’s possible to have a warm and positive service, with the advantage of having the same confidentiality and security of a face-to-face consultation, regardless of distance", she says. FCA Saúde's teleservice resources has also allowed to resume follow-ups that were made before the pandemic. "This is proof that teleservices reduce some of the barriers that a face-to-face consultation can have, such as geographic location, and thus it facilitates the continuity of psychological care", she says.
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